Contact us
For assistance, email:
Never send your password by email.
Information that helps us investigate
Where possible, please include:
- your phone model;
- your iOS or Android version;
- your Tynavel app version;
- the approximate date of the ride or issue;
- what happened and what you expected;
- whether the issue occurred online, offline or after locking the screen.
Sign-in and passwords
Please start with the password recovery option in Tynavel. If you can no longer access your account, contact support from the email address linked to the account when possible.
Rides, GPS and syncing
Tynavel uses location to record cycling rides, including while the app runs in the background or the screen is locked during a ride. If something goes wrong, let us know whether GPS or internet connectivity was lost or airplane mode was enabled.
Privacy and deletion
For personal data requests, email [email protected]. If you need to delete an account without access to the app, follow the account deletion instructions.